Terms of Use

Effective Date: May 4, 2025

Definitions

Service
The bookkeepingsupportpro.com website and all related features and services offered.
User
Any individual who accesses or uses the Service.
Referrer
A bookkeeper or partner who shares a referral link or code.
Session
A booked bookkeeping appointment confirmed through the Service.
Dashboard
Your secure user area where you manage appointments, files, and account settings.

Eligibility

Use of the Service is void where prohibited. You must be at least 18 years old to book sessions or purchase licenses. By using the Service, you represent that you meet these requirements.

Acceptance of Terms

Welcome to bookkeepingsupportpro.com. These Terms of Use ("Terms") govern your access to and use of our website (the "Service"). By accessing or using the Service, you agree to be bound by these Terms.

Changes to Terms

We may update these Terms from time to time. When we do, we will revise the Effective Date above and post the updated Terms on this page. Your continued use of the Service after changes indicates your acceptance of the new Terms.

Acceptable Use & Content

You agree not to engage in prohibited activities on the Service, including:

  • Posting or transmitting unlawful, infringing, defamatory, or obscene content.
  • Sharing your account credentials or accessing others’ accounts.
  • Screen-scraping or data-mining the Service.
  • Interfering with or disrupting security measures or site functionality.

We reserve the right to suspend or terminate accounts that violate these rules.

Privacy Policy

Your use of the Service is governed by our Privacy Policy. Please review it to understand how we collect, use, and protect your personal information.

Cookies & Tracking

We use cookies and similar technologies—see our Cookie Policy (part of our Privacy Policy) for details.

User Account & Data Deletion

You may request account deactivation or deletion by replying to any confirmation email or via our contact form. Upon verification, we will:

  1. Remove your personal identifiers (name, email, uploaded files, credentials).
  2. Deactivate your AWS Cognito user account.
  3. Retain anonymized appointment and payment data for financial reporting (minimum 7 years).

Referral & Affiliate Discounts

Referrers may share a unique link that grants customers 10% off their first bookkeeping session. Each discount link expires 30 days after first use and is valid for one-time use only. Discounts cannot be combined with other offers, and use of the discount link will override referral compensation.

Purchases & QuickBooks License Terms

These terms apply only to QuickBooks Desktop Pro Plus license purchases; see the Cancellation & Refund Policy below for bookkeeping session-specific rules.

We facilitate the sale of QuickBooks Desktop Pro Plus licenses through our authorized reseller, KEYSEMPIRE LLC. Devs Creative Studio, LLC ("we", "us", or "our") handles the transaction process, while KEYSEMPIRE LLC is responsible for license fulfillment and activation support.

Payment Terms (QuickBooks License)

  • All license purchases are one-time payments processed securely through Stripe. We do not store or process credit card information directly; all transactions are encrypted.
  • Once a license is activated, it is non-refundable.

For detailed return and refund information, please visit our Return Policy.

Delivery of Licenses

License keys and activation instructions are emailed within 12 hours of payment confirmation. If you do not receive your license within 48 hours, please check your spam folder or contact us. Delivery may be delayed on weekends or holidays.

Post-Sale Support

We provide license activation assistance only; KEYSEMPIRE LLC handles all technical support related to activation. For general QuickBooks software issues, please visit the Intuit Support Page.

Return Policy

Our full return and refund policies for both QuickBooks licenses and bookkeeping sessions are available in our Return Policy.

Service Modification & Availability

We may modify, suspend, or discontinue the Service (or any part) at any time with or without notice. We do not guarantee uninterrupted access and are not liable for any downtime or errors beyond what is covered by Force Majeure.

Third-Party Links & Content

The Service may include links or references to third-party websites or resources. We are not responsible for their content or availability, and inclusion does not imply endorsement. Your use of any third-party sites is at your own risk.

Disclaimers & Limitation of Liability

All services and advice are provided “as is” without warranties of any kind. We disclaim professional liability for bookkeeping outcomes and limit our liability to the amount you paid in the six months preceding a claim, excluding indirect or consequential damages.

Intellectual Property & Trademarks

All site content, including design, text, graphics, and code, is owned by Devs Creative Studio, LLC. You are granted a limited license to use the content for personal, non-commercial purposes. All QuickBooks® trademarks are property of Intuit, Inc.

Termination

We may suspend or terminate your access to the Service at any time, for any reason, including for violation of these Terms. You may terminate your account by contacting support. Upon termination, all fees remain due and any rights granted to you under these Terms will immediately cease.

Upon termination, you remain responsible for any fees incurred and any provisions that by their nature survive termination will remain in effect.

Entire Agreement & Assignment

These Terms, together with the Privacy Policy, constitute the entire agreement between you and Devs Creative Studio, LLC regarding the Service and supersede all prior agreements. You may not assign your rights under these Terms without our prior written consent, but we may assign these Terms in connection with a merger, acquisition, or sale of assets.

Severability, Force Majeure & Waiver

Severability: If any provision is held invalid, the remainder stays in effect.

Force Majeure: We are not liable for delays or failures caused by events beyond our control, including AWS outages, natural disasters, or government actions. Affected parties must notify the other promptly.

Waiver: Failure to enforce any right is not a waiver of that right.

Dispute Resolution

  • Informal Negotiations: We will first attempt to resolve any dispute through good-faith discussions.
  • Mediation: If unresolved, the parties will engage in mediation facilitated by a neutral third-party mediator.
  • Arbitration: If mediation fails, disputes will be settled through binding arbitration conducted under the rules of a recognized arbitration authority.
  • Expenses: Each party will bear its own costs and expenses (including attorneys’ fees) incurred in connection with any dispute under these Terms, except that the prevailing party will be entitled to recover its reasonable attorneys’ fees and costs from the other party.

Governing Law

These Terms are governed by the laws of the State of Pennsylvania, without regard to its conflict of law principles. Any arbitration will be held in Philadelphia, Pennsylvania, or another location agreed upon by the parties.

Contact Information

For support or legal notices, reply to your confirmation email or use our Contact Form. To report abuse, visit AWS Abuse Reporting.

If you have any questions or suggestions about these Terms, please reply to your confirmation email or use our Contact Form.

If you need these Terms in an alternate format (e.g. large print), please let us know via our Contact Form.

Version: 1

Last Updated: May 4, 2025